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King Charles Hotel Policies/House Rules

We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience.  The following Policies/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the King Charles Hotel.  These Hotel Policies/House Rules are considered a part of our reservation agreement with you.  As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policies/House Rules, terms and conditions, and procedures.  These Hotel Policies/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the King Charles Hotel and the guest.  Our Hotel Policies/House Rules may change from time to time, so please refer back often.

All reservations must be guaranteed with a valid major credit card or with a check if received two weeks prior to arrival.  We do not accept any third-party credit cards. We accept credit cards registered to the guest making the reservation. The guest, credit card and photo ID must be provided at check-in. Guests must be 18 years and older to stay in the hotel.  Individuals under the age of 21 are subject to a security deposit. Security deposit is refundable at checkout upon inspection of the room. We accept Visa, Master Card, American Express, and Discover Card.  Your credit card is charged at the time you make your reservations in the amount of the first night’s stay plus the 11% State/Tourism Tax.  Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations cancelled more than 10 days prior to arrival will be refunded their deposit minus a $25.00 administrative fee. Reservations cancelled ten days or sooner to arrival day will forfeit their room deposit plus tax as the cancellation fee. Reservations will be held until 10:00 p.m. the evening of your scheduled arrival date.  If you have not checked in by that time, the room deposit will be converted to a NO-SHOW charge of one room night, and the balance of your reservations will be cancelled.  King Charles Hotel is not responsible for weather conditions, personal emergencies, or schedule changes.

3:00 p.m.

Early check-in cannot be guaranteed. Guests check-out at 11:00 a.m. and we strive to furnish you with a clean room. Rooms are guaranteed by 3:00 p.m.  Upon your arrival any time after 11:00 a.m. we will gladly supply you will parking for one vehicle. We will secure your cell phone number and when your room becomes available, we will text you. Often, we can get you into your room before 3:00 p.m. Please contact Front Desk staff directly prior to your arrival (410) 289.6141.

Guests must be at least 18 years of age to check in at the King Charles Hotel.  In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in.  If you are part of a group, it is strongly recommended that all members of the party supply a photo ID. If we only have one ID on file and other members of the party get separated from the primary guest, we will be unable to allow them to enter the room as we do not have them as registered guests. A valid, signed, and pre-approved credit card in the name of the guest registration is also required.

We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature.  The names of all guests occupying the room must be registered.  Information regarding your car description is also gathered at check-in for security.

Room rental period expires at 11:00 a.m.  Additional day charge, plus tax may apply for late checkout.

Check-out time is 11 a.m.  Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible.  If you require a later check-out, please contact Front Desk prior to the day of your departure. In-season it is rare for late check-out because of our occupancy and turn around but we will do our best to accommodate your request.  A charge may apply for late check-out.

No refunds for early check-out after you have checked in and paid for your room.

We will make every effort to honor special requests such as a specific floor or room number, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate.   However, the availability of these items cannot be guaranteed in advance.

All reservations and registration must be guaranteed with a valid major credit card or check if received 14 days prior to arrival.  We accept Visa, Master Card, American Express, and Discover Card.  Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder.  Credit cards must be signed.  Cash (USD) payment is welcomed with a signed credit card to be kept on file at the front desk against additional cost or damage recovery.  All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-in.  Checks and foreign currency are not accepted at check-in.

We accept checks if received a minimum of 14 days prior to arrival.  We do not provide check cashing services.

Your Debit or Credit Card will be processed at check-in for the full amount of your stay.  If you change your method of payment at check-in, we will need to see the new card to be used.  King Charles Hotel has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges.  It is your responsibility to fully understand the manner in which your bank processes charges to your debit or credit card.  Some banks hold pending authorizations for up to 30 days.

A deposit is required to make an individual room reservation.  Your credit card is charged at the time you make your reservations in the amount of the first night’s stay plus the 11% State/Tourism Tax.

Third party payment is not permitted.  In the case of paying for a family member, if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card.  You will be responsible for any and all damages and loss.  We reserve the right to refuse a reservation at any time for any reason.

We currently do not offer gift certificates.

Guests with GSA payment cards will be taxed or exempt in accordance with their individual card status.  If tax exempt status cannot be verified at check-in you will be charged a lodging tax until verification is made.

King Charles Hotel is not responsible for weather conditions, personal emergencies, or schedule changes.  If a state of emergency is declared due to weather, refunds will be calculated based on the number of days remaining on your stay. Reservations cancelled more than 10 days prior to your arrival date will be assessed an administrative fee of $25.00 and refunded the balance of their deposit. If reservation is cancelled 10 days or less before the arrival date, your deposit of the 1st night stay plus tax will be forfeited.

Failure to check- in on the scheduled arrival date will result as a No-Show and your deposit forfeited. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.

King Charles Hotel is 100% Smoke-Free in the interior of the structure which includes the guest rooms, bathrooms, halls, and lobby.  This assures that our facility is not exposed to actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture. We do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, or candle burning in our facility.

This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.  Smoking of tobacco products is permitted on our porches and decks. Marijuana is prohibited at all times.

This hotel is a wooden structure. Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited.  These items and activities will be treated as smoking, a fine accessed, and possible eviction with no refund.

This hotel is a wooden structure and the safety of our guests, staff, and this facility is important to us.  Except for the microwave and refrigerator units that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited.  A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking.  Open fires, flames, or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property including our decks, porches, and parking lots. This is enforced by Ocean City Maryland’s Fire Marshall and fire codes. Coffee and Tea service is also available 7:00am to 9:00pm daily in the lobby for all guests. Bake goods in season at the coffee station.

All rooms have a microwave and dorm size refrigerator unit. We ask that you refrain from microwaving any pungent food as the odor is difficult to remove from fabric, a cleaning fee may be assessed. Most commercially prepared food intended for the microwave have not previously been an issue so we suggest that option.  Microwaving or eating seafood such as Maryland crabs will be an issue. You are welcome to eat crabs and other pungent items on the front or back porch where tables are available. Front desk can supply you with trash cans, paper towels and newspaper for the tables. Enjoy these outside but not in the rooms. Thank you!

Forgot something at home. Just ask the front desk. Beach Towel, paper plates, cups, plastic silverware, napkins, extra soap, TP and shampoo.

All rates are quoted in United States currency, plus tax.  Rates may increase without notice.  Rates as advertised on the King Charles Hotel website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion.  Rates are based on a family room with 2 standard beds (1-4 occupancy), couples’ room with one queen bed (1-2 occupancy) and are subject to availability. Maximum occupancy strictly enforced by the hotel and Ocean City Fire Marshall. Children and infants are included in the occupancy count.

King Charles Hotel is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws.  King Charles Hotel has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Maryland, Town of Ocean City, the owners for the operation and management of the hotel. King Charles Hotel will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise the members of their party, seeks to use the hotel for an unlawful purposes; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by King Charles Hotel for the operation and management of our hotel.

10:00 p.m. to 8 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful level at all times.  Doors should be opened and closed quietly.  No congregating or running in halls.

No visitors after 9:00 p.m. Visitors must notify Front Desk upon their arrival.  Visitors must be accompanied by the registered guest at all times.  Visitors are not allowed to use guest amenities.  As a registered guest, you are responsible for your visitor at all times.

We do not offer discounted room rates for participation or employment in organizations such as AAA, AARP, government employees, etc.

To provide all our guests with an exceptionally clean and safe hotel experience, we provide daily housekeeping*.  Our Housekeeping Staff will honor a do-not disturb request once during a twenty-four-hour period indicating that the room is occupied.  The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room.  Management reserves the right to enter a room with for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction.  The right to privacy ends when a Hotel Policy/House Rule is broken.  Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.

  • Covid-19 has changed housekeeping guidelines on short stay. Discuss with front desk

Children of all ages are welcomed.   Children under age 12 stay for free when sharing a room with one or more paying adult(s), using existing bedding.  As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times.  For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.

Room occupancy requirements are based on fire code/fire safety restrictions.  Standard (Family) Room maximum occupancy is 4, Queen (Couples) room maximum occupancy is 2.  If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations for the balance of your party or we will help you find other accommodations to meet your need.

Room keys are issued to the registered guest(s).  No room keys will be issued to youth under 18 at any time.  I.D. is required if you have lost your key and require a duplicate. Lost key fee is $20.00.  Please return room keys to Front Desk at Check-out. If departing before 7:00 a.m. please advise the front desk staff the night before and leave the keys in the room.

Housekeeping is provided daily between the hours of 9 a.m.-2 p.m.  Housekeeping may This is a 100 % NON-SMOKING hotel, including medical marijuana.  Rooms are cleaned and inspected daily, and a detailed log is maintained on each room and linen.  If management or staff concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and asked to leave without any refund.

Your comfort is especially important to us.  For guests staying multiples nights, bed linen is changed after the third night.  Used towels are exchanged for fresh towels daily.  If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left.  Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed.  Please contact our Front Desk staff if you have any additional questions or concerns.

King Charles Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (406) 547-8888 and we will try to assist you in locating your lost item.

King Charles Hotel is not responsible for any item left behind by a guest.  However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days.  Reasonable effort will be made to notify the guest that an item has found.  Perishable items and miscellaneous toiletries are discarded.

We would be happy to return your lost item(s) to you by United States Postal Service.  Sorry, no UPS or FED EX deliveries.  Your credit card will be charged packaging and postage, plus a $10.00 handling fee.  A separate receipt will be mailed to you.

Lost & Found items are held for fourteen (14) days while we attempt to contact the guest.  If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are disposed of.

Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room or the decks or porches. Ocean City Maryland has an open container law, and you cannot go off the property with an open container. Alcohol is restricted to those 21 years old or older (valid photo identification required).

Bicycles not permitted in guest rooms.  Depending on available space, Front Desk staff will be happy to secure these items for you.  We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.

Please notify Front Desk in the event of a fire or other emergency.  A map that shows emergency exits can be found on the back of your room door.

The hotel is fully equipped with smoke detectors and emergency evacuation plans on the door of each guest room.  Please review this important information.

King Charles Hotel enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times.  No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise.  If our request is not followed, the guest will be asked to leave the hotel without refund.   Registered guest(s) is responsible for all persons visiting.  Non-Registered visitors are only permitted until 9:00 P.M.  If found with more people not listed on the Guest Registration Form after 9:00 P.M. you will be asked to remove the individuals from our property.  If you do not comply you will be ordered to vacate the premises without refund and may be assessed a Guest Compensation Disturbance Fee.

Access to our WiFi is free for our registered guests.  The hotel WiFi access code is subject to change without notice.

All vehicle(s) must be listed on the registration at check-in.  Parking for registered guest(s) is free.  All vehicles are parked at the risk of the owner.  King Charles Hotel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property.  If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense.  No vehicle repairs on hotel premises.

You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay.  King Charles Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by the King Charles Hotel as a result of the aforesaid.  Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Guest Rooms found to require excess cleaning or trash removal will be subject to maintenance deep cleaning fee.

Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room.  Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued.

King Charles Hotel reserves the right to amend, modify, change, cancel, vary, or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice.  Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservation’s agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.

Photocopies and faxes are provided for a fee.